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Refund Policy

Learn more about our Refund and Exchange Policies below

It is our goal to make every effort to ensure that you are pleased with the worksheets you purchase on HappyNeuron Worksheets! Since all of our products are digital and cannot be returned, we want to do our best to help you use your worksheets effectively.

You can read more about how the resolution process works below:

 

Refund Policy

Because the worksheets we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations (subject to our 30-day refund window):

  • You purchased a duplicated worksheet. We’ll gladly refund you for the duplicate purchase(s). Just drop us a note here!
  • There is a technical issue with the worksheet and the development team cannot resolve after becoming aware of the issue. First, you should contact us with specific information about the technical issue and someone from our team will reach out to you.

We’re unable to process refunds in the following situations:

  • You (or your client) no longer need the purchased worksheet.
  • You found another worksheet you like better, or you’ve changed your mind about your purchase.
  • You don’t have sufficient expertise to use the worksheet.
  • You bought a worksheet on accident and our system shows that the product was downloaded.
  • You feel that the worksheet is of low quality.
  • You got charged for a Free Worksheet that expired or is past its promotional date. Please note that our active free worksheets display a button that says “Free Download” during their promotional period. If you see the same button instead labeled “Buy Now” or you will be billed, since the item is not an active free worksheet. You can learn more about our Free Worksheets here.
  • You are having trouble downloading the worksheet because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service. Please see this article for tips to troubleshoot these issues.
  • You claim the worksheet has a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue.

 

All refunds are at the sole discretion of HappyNeuron Inc.

 

Exchange Policy

We offer the following exchange policy, subject to our 30-day refund window*:

  • I’ve used the wrong credit card for my purchase by mistake: Go ahead and purchase the worksheet again using the correct card (click “Need another license?”) then submit a support ticket, and we’ll gladly refund the original purchase.

 

* Note: Per the above policy, we can process exchange refunds within 30 days of the original purchase. If the exchange occurs outside of that window, we may not be able to issue a refund, but we’ll be glad to check if an alternative solution can be offered.

 

Chargeback & Dispute Policy

We’re committed to making sure you have a great experience on HappyNeuron Worksheets, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries via the contact form within our business hours of Monday-Friday, 9-5 EST.

If you need a refund for a purchase, please make sure you’ve read through our Refund Policy here before sending us a refund request.

Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. If we receive a PayPal dispute, your account will be disabled until the dispute is resolved.

What if I filed a chargeback by accident?

Please contact your bank / card issuer to rescind the chargeback. Once you confirm the chargeback has been rescinded, we will be able to reopen your account.

I didn’t file a chargeback! Why is my account closed?

Sometimes, if a card is canceled due to being stolen/lost, or is reported to have fraudulent activity, a bank or card issuer may mark all transactions within a specific time period as “fraudulent”. If this is the case for you, please contact your bank or card issuer to rescind the chargeback.

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